Cancellation, Refund and Exchange Policy
EXCHANGE POLICY -
In case of size exchange customer must raise a request within 24 hours of delivery. In order to get the size exchange customer need to ship back the garment .We do not provide with PICKUP Facility. The forward shipping charges of the exchanged product (from Sanskritam to customer's place) will be borne by the store. Customer has to ship back the garment within 48 hours of the delivery, Failing this we wont be able to accept any exchange request.
WE DO NOT PROVIDE ANY EXCHANGE FOR PRODUCTS BOUGHT ON SALE/DISCOUNT
1. If You Receive a Damaged Product.
Please Note we try to stay accurate to the true colors of our fabrics, however colors of the products may slightly vary due to screen calibrations and photography. At Sanskritam every product that you order undergoes a strict quality check to ensure that you receive accurate measurements and damage free products. It is quite rare that you will receive a damaged or defective product.
However if a customer does receive a defective product then he/she shall get full refund against the returned products. In such a case drop us a Whatsapp message at 8451967007 attaching the photo AND VIDEO of package opening of the defective part of the product. We shall arrange a pick up from your delivery location. In case our delivery partners do not provide pick up service for a given pin code, the customer shall return the package by India speed post, and share a scanned copy of the India Speed Post receipt on whatsapp. We shall refund you the shipping charges according to the speed post receipt.
This applies for any product you buy from us.
NOTE : We only accept returns in case of damaged product for which the customer needs to provide us with a proof picture.
No Returns/exchange on any product that is used.
PRODUCTS PURCHASED ON SALE ARE NOT VALID FOR EXCHANGE.
NO GUARANTEES ON FABRIC WHATSOEVER.